Can I convert my gas fireplace to a wood burning fireplace? Fireplace Troubleshooting; Resetting Remote Control; Smart Stat/Batt Remote; Gas Fireplace Odor; Direct Vent Gas Fireplace; IntelliFire Touch; Contact Us. Fireplace Burner. SERVICES. Some gas fireplace inserts are equipped with a blower motor to direct warm air into the room. Pilot/gas have been turned off for the last year. Locate the nameplate on the bottom of the air intake and write down the brand and model number of your fireplace. Apply for Dealership; Ask a Question ; Recall Notices; Fireplace Safety; Where to Buy; OUR RESPONSE TO COVID-19. The following are troubleshooting tips for gas fireplaces, continued from Part 1 of this two-part series. Can I shut the pilot off in the summer? Request Quote Heatilator Models CRAVE4836ST thru GDCL60. Clean the fireplace, remove chimney obstructions and clean the flue. Why? The best fireplace partner for builders, remodelers and architects. Steel Heat form firebox removal process from Doctor Flue. Started pilot recently on first attempt. A local dealer will contact you, we look forward to helping you. A dealer in your local area can help you with sales, service and support. View and Download Heatilator NDV3630 owner's manual online. Return / Mailing Address 726 Cherry St. Sumas WA 98295 Contact a service professional if the problems with the fireplace continue or if you are not certain of your ability to access, identify or clean the thermocouple.